A cleaning company was struggling with staff retention despite efforts to raise wages and boost employee engagement. However, these measures provided limited improvement relative to their costs.
Challenges
- High Turnover Rate: Despite various initiatives, staff retention remained low, limiting operational stability.
- High Costs with Limited Results: Increased wages and engagement efforts did not yield a proportional improvement in retention.
Nimble Legacy’s Solution
Nimble Legacy worked closely with the company to design a tailored recruitment and training programme, targeting individuals more suited to the specific demands of cleaning roles. This bespoke approach included:
- Targeted Recruitment: Attracting candidates who align well with the job requirements.
- Effective Training: Implementing a structured training process to support new hires and ensure a smooth transition.
Results
Within one year:
- Retention Rate Boost: Staff retention rose from 40% to over 85%, a remarkable outcome even by corporate standards.
- Focus on Growth: With improved retention, the company was able to shift focus to expanding services and driving growth.
This successful intervention allowed the small cleaning firm to secure a stable workforce, paving the way for future development and long-term success.